Staying ahead in business means keeping current. That means product, employees, policies and technology. Plus, the workforce is constantly changing. The need for training and development is more important and necessary than ever before.
From training people to fill positions of people retiring to coping with the changing landscape of how people are conducting their work, from new recruits to existing staff, here is a look at a few training needs for today’s businesses.
Management and Executive Training
With the looming retirement of thousands of baby boomers, there is a need for solid leadership. These people need to bring insight, business acumen and strong leadership to the organization.
This can be done through mentoring, business simulation and coaching. This can be achieved with careful development with some of the more senior staff who are seasoned, experienced and ready to move into a higher management position.
Taking advantage of the current CEO before they leave and placing them in a mentoring position with the next senior staff to take over is a great idea. They can pass on wisdom, get insight from the current leader and see where they can make changes and improvements.
Communication Skills Training
Communication skills are very important and somewhat lacking in many corporations. With so many elements of our workforce becoming automated, it’s important to continue to develop soft skills, as well.
This means the ability to talk to each other, like peers, work together in a team and the ability to listen. Not everyone will need it but with younger workers, they are very accustomed to non-verbal communications.
This needs to extend to the customer, as well. Whether it’s at a morale building seminar, working on the front lines with customer service or talking to heads of other businesses. This needs to be from upper management to new employees.
Hand-in-hand with communication skills are interpersonal skills. It’s important to develop these skills, in particular, with younger recruits and hirees. Young people have difficulty talking, carrying on conversations or expressing themselves clearly.
Skills to be developed here are:
● Active listening
Some people may seem very happy just coasting in their position, with no desire to move ahead. However, with some mentoring and encouragement, they can become far more productive and ambitious.
Some people are not comfortable with competition, but it doesn’t mean they don’t have the desire or the skills to do so. Shy or introverted people should still be encouraged to rise above their situation and strive for better things.
The robots are coming! Well, digital transformation certainly is. As certain positions may no longer be needed, more intense IT and tech jobs are going to be in demand.
Reskilling your employees to either move to a new position or enhance their tech skills will be necessary. From consultants and advisors to analytics and data, keeping your current workforce may be a priority.
The entire workforce is changing and companies will need top people to keep them running. These types of jobs will be in high demand, so grooming your own staff to take over is a good company policy.
Working together for one objective. People need to learn how to communicate and solve problems together. Even small groups need teamwork and cooperation. To achieve teamwork, there must be trust.
That involves trust and support. Encouraging openness and honesty without repercussions will help build that trust. Open communication and sharing of ideas make people feel like they are a part of the team.
Making sure everyone understands their own job and how it is intricately important to the rest of the team will also help encourage people to cooperate, contribute and support the rest of the team.
Coping with Change
As mentioned, the workforce is changing. Between older or senior staff members moving on, new technology and even the way the work is done and where. People can find it unsettling and changes can make it difficult to concentrate or finish their work.
When helping staff to cope with change, encourage them to be open to many different results. It can be hard to predict so keeping an open mind and positive outlook will help them relax. It’s best to start informing them and allowing them to begin coping as soon as possible.
Put your staff first. Many people may be worried about losing their jobs, in particular, with digital transformation. Offer them options, like retraining for other positions, telecommuting or changing departments.
This one can also mean on the front lines dealing with customers or how to conduct yourself dealing with clients on a larger scale. Many people may not have great sales skills or know how to deal with customers.
It involves conflict resolution, anger management and negotiation. It also means knowledge of the product, communication and time management skills. Knowing how to prioritise, upsell and when to give up altogether.
Tips For Corporate Training in Today’s Business
• Always know what your competition is going to do.
• Keep it consistent and ongoing. New situations will crop up all the time.
• Keep on target and make sure everything is moving toward the same goal.
• Use rewards and encouragement. Try to make it fun and exciting, rather than a chore or task they don’t want to do or enjoy.
• Try engaging all of the above solutions utilizing a business training simulation. These tools are highly engaging for today’s learner.
Summary Training Benefits
Consistently training and encouragement staff will keep them motivated and boost morale. It keeps people encourage to do a good job and it allows management to see where people are.
You can see where people are lacking in skills and where the training is working well. It keeps people open to new concepts and up on any new technology.
Keeping people happy mean less staff turn-over and wasted time and money. Well trained employees means they have job satisfaction and that increases productivity. The company wins, the employees win and the customers all win.
Utilizing a business simulation within leadership development is a highly effective way to teach critical skills. These solutions are especially important with today’s virtual delivery requirement. Using a business simulation increases engagement, increases learning retention, while still being virtual friendly.